Project Overview

The LLC tracker app provides another way to manage the formation of user’s business, chat with customer care and get the formation documents, all from the smartphone.

My Role

Interaction design



The Challenges

Frustrated Customer

Due to the increasing mobile user, and LegalZoom doesn’t have a mobile-friendly my account, customers are not able to find the information they need right away and end up calling customer service.


Easy Tracking

Track LLC filing status to the Secretary of State and back.

Problem Resolution

When formation issues pop up, user can resolve the through the app.

Digital Document Delivery

The filed documents are in the app after we get them back from the state, and always backed up in the cloud.

Attorney Consultations

Easily make appointments with vetted independent attorneys for 30-min consultations on all new legal matters, including contracts, legal agreements, employee agreements…etc.