Design a system to assist Theranos technician and phlebotomists’ day-to-day tasks from guest check-in, confirm order, collect payment to perform blood draw.
User research and ideation
Wireframe and prototypes
There are two parts of the application: Check-in helps technician to search for guest, add lab order, validate insurance and payment within 10 min; Perform guides phlebotomist which container to use and how to handle the container but also allows user to handle possible errors without stopping collection process.
I started from shadowing technician and phlebotomist, to observe their working environment and understand their workflow. The ethnographic research helped me design the wireframe, and create high-fidelity prototype for usability testing.
All the feedback are important and had a major impact on the final product. I prioritized each feature, created the product roadmap and designed the application with future features in mind.
Some of the interface examples.
Use rendering instead of picture, to indicate which device/container to use in the perform room.